Email support
For product questions, bug reports, purchase issues, or feedback.
augustin.dev@tutamail.comHelp center
Support
Need help with a conversion, OCR, a purchase, or something else in PDF to Word? Contact us and include enough detail for us to understand the problem — but please do not email sensitive document contents.
Privacy questions
For questions about analytics, document processing, or privacy requests.
Contact privacy supportCommon questions
Frequently asked questions
Does PDF to Word upload my documents for conversion?
No. PDF text extraction, OCR, and Word document generation are designed to run on your device. Document text, filenames, page images, and file paths are not sent to our analytics service.
What can I convert?
You can convert PDFs and photos, or use your iPhone camera to capture a scan. The App generates an editable .docx file.
Why does the converted document look different?
Conversion accuracy depends on the source document. Complex layouts, unusual fonts, low-resolution scans, handwriting, tables, and image-heavy pages may not reproduce exactly. Review important output before relying on it.
How do I manage or cancel a subscription?
Subscriptions purchased through the App Store are managed through your Apple account. On iPhone, open Settings, tap your name, then Subscriptions, and choose the PDF to Word subscription.
How do I restore a previous purchase?
Use the restore-purchases option in the App. Make sure you are signed into the same Apple account used for the original purchase. If access is still not restored, email support.
What should I include in a bug report?
Tell us what you were trying to do, what happened instead, your iPhone model and iOS version, and any error code shown by the App. Do not send confidential documents, extracted text, filenames, or other sensitive content unless we specifically agree on a safe troubleshooting method.